Monogee LLC is committed to ensuring your complete satisfaction with your purchase. If you’re not satisfied in any way, we’re here to help!
Return Period
You have 7 days from the date of delivery to return or exchange any unsatisfactory item.
Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition you received it.
The item must be in its original packaging, including tags (if applicable).
Proof of purchase (such as a receipt or order confirmation) is required.
Please note: Some items may not be eligible for returns. This includes, but is not limited to:
Special Offer Items (unless otherwise stated)
How to Initiate a Return
To initiate a return, please follow the steps below:
Contact Us: Please contact our Customer Service team at support@monogee.shop and provide your order number, the item you wish to return, and the reason for your return. Our team will provide you with a Return Authorization (RA) number and further instructions.
Repackaging Items: Ensure your item is securely packaged to prevent damage during shipping. Please include all original packaging and documentation.
Shipping Items: Please ship your item back to the address you provided in your RA confirmation email. You are responsible for any return shipping costs unless the return is due to an error on our part (e.g., the wrong item was sent).
Refund Process
Once we receive your returned item, we will inspect it to ensure it is eligible for a refund. If approved, we will process the refund to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund after it is initiated.
Exchanges
If you would like to exchange your item for a different size or style, please follow the return process above. Once your return is processed, you will receive store credit towards the purchase of a new item.
Contact Us
If you have any questions about our refund and return policies or need further assistance, please feel free to contact us:
Email: support@monogee.shop
Phone: (346) 470-4780
Thank you for shopping with Monogee LLC! We appreciate your business and are committed to ensuring your satisfaction.