- What is your return policy?
You may return unused items within 7 days of receipt for a full refund. Please ensure the item is in its original packaging and condition. For more details, please refer to our Return and Refund Policy. - How do I initiate a return?
To request a return, please contact our customer service team at support@monogee.shop and provide your order number and reason for return. We will provide you with a return authorization number and further instructions. - What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. - How long will it take for me to receive my order?
For domestic shipping: Orders typically arrive within 5-7 business days with standard shipping. We offer expedited shipping for faster delivery.
For international shipping: Delivery times vary depending on the destination; standard shipping typically takes 7-21 business days.
For more details, please visit our shipping information page. - Do you offer international shipping?
Yes! Monogee LLC ships to many countries worldwide. Please review our shipping information for more information about international shipping options and associated costs. - How do I track my order?
After your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number to track the progress of your shipment. - What should I do if I received a damaged or incorrect item?
If you received a damaged or incorrect item, please contact us at support@monogee.shop within 48 hours of receiving your order. We will assist you in resolving the issue. - Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@monogee.shop. We may not be able to make changes while your order is being processed or after it has been shipped. - Contact our customer service team. Our team is always ready to answer any questions or concerns.